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How we protect your account and data

When you open an account with mil88, your payment information, account history and withdrawal requests are handled under clear policies.

Account verification before withdrawalsData protection across DANA, OVO, GoPay and QRISPlayer rights and dispute paths
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mil88 How we protect your account and data
WE'RE HERE TO HELP

How to reach us about legal questions

Team online

Live chat support

Open your account and find the help icon in the lobby footer. Our support team in Jakarta responds to legal and account queries during lobby hours, seven days a week.

Account settings

Log in and navigate to Account > Legal & Privacy to download your data, request account changes or export your transaction history in PDF format.

Dispute and appeals

Submit a formal dispute through the account settings page or contact support with your account ID, transaction date and reason. We respond within five working days.

ACCOUNT SECURITY

How we handle your information

Data encryption

Your account login, payment details and withdrawal history are encrypted in transit and at rest. We use industry-standard TLS protocols so your DANA, OVO, GoPay or QRIS payment link stays private.

Identity verification

Before your first withdrawal, we verify your account details and payment source. This protects both you and the platform from fraudulent transactions and unauthorized account access.

Cookie and tracking

We use cookies to remember your lobby preferences and login status. Session cookies expire after 30 minutes of inactivity. You can clear cookies in your browser settings without losing your account balance.

Data retention

Account records, transaction logs and dispute histories are kept for the lifetime of your account plus 24 months after closure, unless local law requires longer retention.

Third-party access

We share data with payment partners (DANA, OVO, GoPay, QRIS networks) only to process your deposit or withdrawal. Marketing and analytics use anonymized account data, never your payment details.

Request your data

Head to Account > Legal & Privacy and click 'Download my data'. We'll email you a complete export of your account information, deposits, withdrawals and game history within three working days.

Legal questions we hear most often

Your account remains open and your balance is preserved. We keep inactive accounts on file indefinitely unless you request closure. If you want to delete your account, contact support with your account ID and we'll begin the closure process within two working days.

Yes. Log in and open a dispute through Account > Transactions. Tell us which payment method failed and when. We investigate with your payment partner and typically resolve it within five working days. If the payout was reversed, your balance is restored automatically.

Each payment method uses its own encryption and fraud detection. mil88 does not store your card or wallet details — only the transaction record. Payment networks handle the security; we only see confirmation that your deposit cleared and your account balance updated.

Your account is personal and non-transferable. Only you should log in. If we detect suspicious login patterns or concurrent access from different devices, we may freeze the account pending verification. Share your login with anyone and you risk account suspension.

Absolutely. Go to Account > Legal & Privacy and select 'Download betting history'. We'll generate a PDF with all your deposits, withdrawals, game sessions and balance changes. Download is available immediately.

Change your password immediately and contact live chat support with your account ID. Our team will review recent logins and transactions. If unauthorized activity is found, we can reverse wagers or deposits where evidence supports your claim.

Withdrawal caps depend on local law and your payment method. DANA, OVO, GoPay and QRIS each have their own network limits. Check your payment app for daily transfer caps. mil88 does not impose additional withdrawal limits on top of those.

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